We strive for 100% satisfaction perfection and will work with our customers to achieve this, however, please note that all purchases are final sale. Please email us at SimoneVanessaDesigns@gmail.com if you have any questions about your order. 

Please order keeping in mind that sometimes postage may be delayed due to forces outside of our control. We will not give a refund if the item arrives late due to shipping.

We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging as we can only exchange items if it arrives damaged during shipping. An exchange will be made as soon as we receive the item back. Please be aware that any shipping costs as well as international customs duties and sales taxes are NOT refunded for any shipments. Buyers are responsible for any customs and import taxes that may apply as well as any return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please email us at 

SimoneVanessaDesigns@gmail.com  within 48 hours of receiving your order if there are any problems upon delivery so we can help to replace or correct your order. Questions or feedback are also welcome! 

 

FACE MASK: Due to health and safety, all mask are final sale